Your privacy is our priority. This document explains how st8 collects, uses, stores, and protects your personal information when you use our platform.
St8 ("we", "our platform") takes the privacy protection of every user who accesses our website or mobile app under the st8.wine domain seriously. This Privacy Policy ("Policy") describes in detail how we handle your personal information — from how it is collected, the purposes for its use, who it may be disclosed to, and how you can access or control that data.
This document is drafted in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects industry best practices in user data management. By using the ST8 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform immediately.
This policy applies to all information collected through the st8.wine website, the ST8 mobile app, and any interaction with our customer support — whether via live chat, email, or other communication channels provided by us.
St8 only collects information that is strictly necessary to provide you with a safe, seamless, and responsible service. The information we collect falls into three main categories:
a) Information You Provide Directly:
b) Information Collected Automatically:
c) Information From Third-Party Sources:
Every piece of information we collect is used for a lawful and specific purpose. We do not use your data beyond the stated purposes without notifying you in advance. Below is a summary table of our data usage purposes:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account Management – registration, login, profile settings | Name, email, password, phone number | Contract performance |
| KYC Verification – verifying your identity and age | Identity document, date of birth, address | Legal Obligations |
| Payment Processing – deposits, withdrawals, transaction records | Banking information, transaction records | Contract performance |
| Platform Security – fraud detection, account protection | IP, session data, activity records | Legal Basis |
| Service Communications – account notifications, transaction updates | Email, phone number | Contract performance |
| Marketing – promotions, personalised offers (with consent) | Game history, user preferences | User consent |
| Legal Compliance – AML reports, internal audits | Transaction records, identity information | Legal Obligations |
We do not use your data to make automated decisions that significantly affect you without human intervention. If you have any questions regarding the specific purposes for which your data is used, please contact our privacy team.
St8 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in the context of legitimate platform operations, your information may be shared with the following parties:
All third parties that receive your data are required to comply with data protection standards equivalent to those we uphold. We do not permit them to use your data for any purposes other than those specified in their service agreements with st8.
Your data security is our top priority. st8 implements multiple layers of technical and operational safeguards to ensure your personal information is protected from unauthorized access, modification, or disclosure.
The key security measures we employ include:
While we take all reasonable steps to protect your data, no system is entirely immune to cyber threats. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law and take immediate remedial action.
St8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website. They help us recognize you on subsequent visits and provide a more personalized and seamless experience.
Types of cookies we use:
You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect core platform functionality. For more information on managing cookies, refer to your web browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and ST8's privacy policy, you have the following rights regarding your personal information:
St8 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Retention periods vary depending on the type of information:
Once the retention period expires and there is no legal requirement to keep the data, we will securely delete or destroy your information using industry-approved methods. Data that is no longer needed will not be retained in our active systems.
The st8 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18. Should we discover that a minor's information has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the relevant account.
If you believe your child has registered or used the ST8 platform without authorisation, please contact our support team immediately so that appropriate action can be taken.
The st8 platform may contain links to third-party websites or services for informational convenience. These links do not imply that we endorse or are responsible for the content or privacy practices of those websites. We strongly recommend reading the privacy policy of each third-party website you visit separately, as their policies may differ from ours.
St8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in law, technology, or our operational practices. Any material changes will be communicated to you via an in-platform notice or email at least 7 days before the changes take effect.
The "Last Updated" date at the top of this document will be updated whenever an amendment is made. Your continued use of the st8 platform after any amendment takes effect will be considered your acceptance of the updated policy. It is your responsibility to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact us through the following channels:
We will endeavour to respond to all privacy-related enquiries within 5 working days. For formal complaints that cannot be resolved through us, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia.
As a st8 platform user, you have full control over your personal data.
You have the right to request a copy of all personal information we hold about you. We will provide it within 14 working days of receiving your request.
If your information is inaccurate or outdated, you have the right to request an immediate correction. You may also update your basic profile information through your account settings.
You may request the deletion of your personal data when it is no longer needed, subject to our remaining legal data retention obligations.
For data processed based on your consent — such as marketing communications — you may withdraw your consent at any time through your account settings or by contacting us.
You have the right to object to the processing of your data for specific purposes, including direct marketing. We will honour your objection promptly.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider of your choice.
Six layers of protection we practise every day to safeguard your privacy
All data transmitted between your device and the st8 servers is protected with 256-bit SSL/TLS encryption — the security standard used by leading financial institutions worldwide.
Our integrated KYC process ensures that only verified players can use the platform. This protects you from identity misuse and maintains a secure betting environment.
St8 is in full compliance with the Malaysia Personal Data Protection Act 2010. We undergo regular compliance audits to ensure our practices remain aligned with current legal requirements.
St8 has never and will never sell, rent, or trade your personal data to third-party advertisers or data brokers. Your data is used solely for the purposes for which you have given consent.
Our cybersecurity team monitors the platform 24 hours a day, 7 days a week to detect and neutralize any security threats before they affect user data.
Through your st8 account settings, you can manage communication preferences, access your data, and control data processing permissions with ease — all in one convenient place.
Register your ST8 account today and enjoy a wagering platform that is not only fun, but safe and transparent in every aspect of your personal data management.
Your data is protected under Malaysia's PDPA. Platform for individuals aged 18 and above only.