ST8 Terms and Conditions – Official Platform Usage Guidelines

1. Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and ST8 ("Platform", "we", "us"). This Agreement governs your access to and use of the website, mobile application, and all services provided by ST8 under the domain st8.wine.

By registering an account, making a deposit, or simply browsing the ST8 platform, you acknowledge that you have read, understood, and agree to be bound by all terms stated herein. This acceptance also covers our Privacy Policy and any other guidelines we may publish from time to time.

These terms are subject to applicable laws and regulations. In the event of any conflict between different language versions, this version shall serve as the primary reference for Malaysian users.

2. Account Eligibility

To register and use the st8 platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years old on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not prohibited by any local or regional laws from participating in online wagering activities.
• Register under your own name only — one person, one account.
• Never previously banned or suspended from the st8 platform or any related platforms.

ST8 reserves the right to request proof of age and identity at any time. If there is any doubt regarding your eligibility, we reserve the right to suspend your account while verification is carried out. Use of the platform by ineligible individuals is strictly prohibited and may result in account closure and forfeiture of any existing balance.

3. Registration & KYC Verification

During the registration process, you are required to provide accurate, complete, and up-to-date information. Required details include your full name as per your identity card, date of birth, active email address, Malaysian mobile number, and your preferred payment method.

ST8 implements Know Your Customer (KYC) procedures as part of our commitment to security and fraud prevention. As part of this process, you may be required to submit:

• A valid copy of your Malaysian identity card (MyKad).
• Proof of current address (bank statement or utility bill not older than 3 months).
• Bank account details for withdrawal purposes.
• Any other supporting documents deemed necessary by our compliance team.

The KYC process is typically completed within 1–2 business days once all required documents are received. Until verification is complete, certain transaction limits may apply to your account. The information you provide will be protected in accordance with our Privacy Policy and will not be shared with third parties without your consent, except as required by law.

4. Deposits & Fund Withdrawals

ST8 supports a wide range of deposit and withdrawal methods commonly used by Malaysian players, including FPX, direct bank transfers (Maybank, CIMB, RHB, Public Bank, Hong Leong Bank), and local e-wallets such as Touch 'n Go eWallet and GrabPay.

Deposit:

• Minimum deposit: RM 30 per transaction.
• Deposits are processed instantly and credited to your account within minutes.
• All deposits must be made using a payment method registered in your own name.
• ST8 does not accept deposits from third parties — any such deposits will be returned and the account may be investigated.

Withdrawal:

• Minimum withdrawal: RM 50 per transaction.
• Withdrawal requests that have met the rollover requirements will be processed within 15 minutes to 1 hour under normal conditions.
• Withdrawals will be credited to the bank account or e-wallet registered under your name.
• ST8 reserves the right to request additional verification for withdrawals exceeding a certain amount as a security measure.
• Any attempt to withdraw funds obtained through illegitimate means will be blocked and reported to the authorities.

5. Bonus & Promotions Policy

ST8 offers a variety of bonuses and promotions to members from time to time. Each promotional offer is subject to specific terms stated on the relevant promotions page. The general terms applicable to all bonuses are as follows:

• Rollover requirement: Each bonus received has a specific rollover requirement that must be met before withdrawals are permitted. The rollover value will be clearly stated in the terms of each promotion.
• Validity period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically.
• One bonus at a time: Generally, only one active bonus is permitted at any one time unless stated otherwise.
• Eligible games: Some bonuses can only be used on specific games. Please check the respective promotion terms for further details.
• Misuse prohibition: Any attempt to manipulate or abuse the bonus system — including the use of multiple accounts, hedge betting, or similar techniques — will result in bonus cancellation and possible account closure.

ST8 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. The decision of ST8 management regarding bonus eligibility is final.

6. Game Rules

All games offered on the ST8 platform — including Slots, Live Casino, Fish Shooting Games, Sports, and other games — operate using a Random Number Generator (RNG) that has been audited and certified by an independent third party. This ensures fairness and transparency in every game round.

Each game has its own rules accessible via the "Info" or "Rules" button within the game interface. You are responsible for understanding the game rules before playing. ST8 is not liable for any losses arising from a player's failure to understand the game rules.

The RTP (Return to Player) value for each slot game is available for review within the respective game information. RTP values represent long-term averages and do not guarantee results in any individual session.

7. Account Security

You are fully responsible for keeping your login credentials confidential, including your username and password. ST8 recommends that you:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable the Two-Factor Authentication (2FA) feature available in your account settings.
• Do not share your login credentials with anyone — including family or friends.
• Always log out completely after using the platform, especially on shared devices.
• Contact our customer support immediately if you suspect your account has been accessed without authorisation.

ST8 shall not be liable for any losses resulting from unauthorized access to your account caused by your own negligence in safeguarding your login credentials. However, we are always ready to assist in investigating any complaints related to account security.

8. Prohibited Conduct

Use of the ST8 platform is subject to strict standards of conduct. The following are strictly prohibited:

• Registering or maintaining more than one active account.
• Using automation software, bots, scripts, or any technical means to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes or abuse the bonus system.
• Using the platform for money laundering or any other illegal financial activities.
• Providing false information during registration or the KYC process.
• Using another person's account or allowing others to use your account.
• Posting offensive, threatening, or harassing content directed at any ST8 member or staff.
• Any action intended to defraud or deceive the platform or other players.

Violating any of the above rules may result in permanent account suspension or closure, forfeiture of all balances and bonuses, and legal action where applicable.

9. Limitation of Liability

ST8 provides its platform "as is" and "as available". While we make every effort to ensure the platform operates without interruption at all times, we cannot guarantee uninterrupted availability due to technical factors, maintenance, or circumstances beyond our control.

To the extent permitted by applicable law, ST8 and its management, employees, and partners shall not be liable for:

• Any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Service disruptions due to scheduled maintenance or circumstances beyond our control.
• Losses resulting from your own betting decisions.
• Unauthorised access to your account by a third party due to your own negligence.

10. Account Suspension & Closure

ST8 reserves the right to suspend or close your account at any time with or without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Suspicion of fraud, money laundering, or other illegal activity.
• Failure to complete the KYC process within the stipulated timeframe.
• Your own request to close the account.
• Orders from relevant authorities.

If your account is closed for legitimate reasons with no breach of terms, any remaining balance in your account will be returned to you once all necessary investigations are complete. This process may take up to 14 business days.

You also have the right to request voluntary account closure at any time by contacting our customer support team. Account closure requests will be processed within 5 business days.

11. Responsible Gaming

ST8 is committed to the principles of responsible gaming. We believe that betting should be purely for entertainment, not a source of financial stress or personal problems. As a trusted platform, we provide a range of self-management tools to help you stay in control:

• Deposit limit: Set daily, weekly, or monthly limits on your deposits.
• Loss limit: Set a cap on the total losses you are willing to absorb within a given period.
• Session time limit: Set a time limit for each of your gaming sessions.
• Self-break: Take a temporary break from the platform for 24 hours, 1 week, or 1 month.
• Self-exclusion: Option to permanently self-exclude from the platform if needed.

To access these tools, visit the Responsible Gaming in your account settings or contact our customer support. If you feel that you or someone you know may have a problem with gambling, please seek professional help immediately.

12. Amendments to Terms

ST8 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Any material changes will be communicated to you via an in-platform notice or email at least 7 days before the changes take effect, except in cases of emergency or legal compliance requirements.

Your continued use of the ST8 platform after the effective date of any changes constitutes your acceptance of the updated terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable Terms and Conditions.

If you disagree with any amendments, you have the right to close your account before the changes take effect by contacting our support team.